TreoCentral Software Store
Order Entry Troubleshooting


Problem that you may be experiencing: When I click on "CHECK OUT" on shopping cart, I kept getting "No Item in your shopping cart" Error Message. When I click on "CHECK OUT" on shopping cart, I got a "Page Cannot be Displayed" Error Message.
Possible Cause: Your browser is not accepting cookie. Your browser's SSL Security settings is not properly configured.
Solution: First, follow this link to see if you are currently accepting cookie through your browser.

http://www.handmark.com/custserv/cookietest.php

If you are not currently set to accept cookie, you can set your browser to accept cookies, please see the following instructions:

Microsoft Internet Explorer 5.5:

  • From the menu bar, click Tools and select Internet Options
  • From the tabs across the top, select Security
  • Ensure Internet is selected as the Web Content Zone and click the Custom Level button.
  • Scroll through the settings until you reach the Cookies section.
  • Select the Enable radio button under both sub sections Allow cookies that are stored on your computer and Allow per session cookies, not stored
  • Click OK
  • Click OK
  • Press the F5 key on your keyboard to refresh your screen. If you now navigate to the Application forms you should be able to apply successfully

Microsoft Internet Explorer 6:

  • From the menu bar, click Tools and select Internet Options
  • From the tabs across the top, select Privacy
  • Move the slider down until the heading reads Accept All Cookies
  • Click Apply
  • Click OK
  • Press the F5 key on your keyboard to refresh your screen. If you now navigate to the Application forms you should be able to apply successfully

Netscape 6:

  • From the menu bar, click Edit and select Preferences
  • Within the left hand Category box, double-click on Privacy & Security to expand the section.
  • Select Cookies from this list
  • Within the 'Cookie Acceptance Policy' on the right, select the Enable All Cookies radio button
  • Click OK
  • Press Ctrl + R keys on your keyboard to refresh your screen. If you now navigate to the Application forms you should be able to apply successfully

Opera:

  • From the menu bar, click File and select Preferences
  • Within the left hand Category box, click on Privacy
  • Within the 'Cookies' section on the right, select the Enable Cookies checkbox
  • Configure the dropdown options to read Automatically accept all cookies and Accept from all servers
  • Click Apply
  • Click OK
  • Press Ctrl + R keys on your keyboard to refresh your screen. If you now navigate to the Application forms you should be able to apply successfully

Macintosh Internet Explorer 5.x

  • Select Edit and then Preferences.
  • Click on Receiving Files; select the button that says Accept all cookies.
  • Select OK.
If you are using a browser other than the one listed above, please contact support@handmark.com

First, follow this link to see if you are experiencing SSL connectivity issue.

https://store.handmark.com/custserv/clienttest.php

If you receive "Page Cannot be Displayed", try to activate SSL support for your browser with the following instructions.

Internet Explorer 5.x or 6.x

  • From the browser's Tools menu select Internet Options...
  • Select the Advanced tab.
  • Scroll down to the Security section.
  • Ensure that there is a tick in Use SSL 2.0 and Use SSL 3.0.
  • Click on OK to accept the pages.
  • Click Ctrl + R to refresh the page.

Netscape 6.x

  • From Netscape Navigators Edit menu select Preferences...
  • Expand the Privacy and Security options by clicking on the '+' to the left.
  • Click on SSL from the list and ensure that there is a tick in the boxes for Enable SSL version 2.0 and Enable SSL version 3.0.
  • Reload the current Page

Opera

  • From the browsers File menu select Preferences…
  • Click on Security
  • Ensure that Enable SSL 2.0 and Enable SSL 2.0 have a tick in them

To check that your browser does support 128-bit encryption do the following:

Internet Explorer 5.x or 6.x

  • From the Help menu select About Internet Explorer
  • Amongst the information in the box that appears is Cypher Strength
  • If this says 128-bit then your browser has its encryption strength set correctly.
  • If this states anything less than 128-bit then you must update your browser. Visit the Microsoft website:
    Internet Explorer High Encryption Pack Homepage

Netscape 6.x

  • All current versions of Netscape support 128-bit encryption.

Opera 6.x

  • All supported versions of Opera support 128-bit encryption

Macintosh Internet Explorer 5.x

  • Click on the Apple menu.
  • Select About Internet Explorer.
  • Click on Support.
  • The Encryption box should contain the current encryption level.
If you are using a browser other than the one listed above, please contact support@handmark.com

 
 
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